RETURNS AND EXCHANGES
Can I return or exchange a product if I don’t like it?
Yes, we offer returns. But, we do not offer exchanges.
We offer a 30-day satisfaction guarantee on our supplement and skincare products, whether you purchased them separately or part of the Heart Centered Living Makeover or Mastery programs. If you are dissatisfied with your purchase for any reason, please return the unused portion of your purchase to us and we will gladly refund your purchase as per our return policy below.
We offer a 7-day satisfaction guarantee on our digital products such as the Heart Centered Living Reset or any eBooks, videos or other information products purchased directly on HeartCenteredLiving.net.
What is your refund policy?
If you are unsatisfied with our supplement or skincare products for any reason, we will offer a refund within 30 days of the purchase date. The refund will be issued within 3-5 business days of receipt of the returned product. Unfortunately, there is no refund for original shipping costs or sales tax and you will be responsible for the return shipping expenses. There is a 25% restocking charge on all returns.
If you are unsatisfied with our digital products such as the Heart Centered Living Reset or any books, eBooks, videos or other information products purchased directly on HeartCenteredLiving.net, we will a refund within 7 days of the purchase date. Please contact Customer Support to request a refund and include your purchase information and why you want a refund (to help us improve in the future).
How do I request a refund?
In order to receive a refund for supplements or skincare products, you must obtain a refund authorization number (RA#) form and the correct return shipping address to our manufacturing facility. You must send back all supplements and skincare items for which you receive refund. Empty supplement boxes or packages must be returned in order to receive a refund. These steps are necessary to protect us from fraud.
Please Email Customer Support with your request for a return:
a) Your order number
b) The items you plan on returning
c) A note about why you are returning your products (to help us improve in the future)
Once our team reviews your note you will be sent a shipping address where you can send your return. Please contact Customer Support if you have any questions.
When you have your refund authorization form, please ship your unused supplements and/or skincare products in the original supplement box or package with your printed refund authorization # form to the return shipping address listed on the refund authorization # form.
After we have received your refund package, we will issue your refund within 5 business days.
How do I contact Customer Support to discuss a refund?
Email support is available at firstname.lastname@example.org. Please allow 24-48 hours for responses. Please include purchase information in your email so we can best serve you.